Need assistance with an order, product selection or shipping information? Our team is here to help.

Contact Us

Email: info@bugout.eu

We aim to respond to all enquiries within one business day.

Visit Our Showroom

Customers are welcome to visit our preparedness showroom in Riga by prior appointment.

BUGOUT Showroom
Lāčplēša iela 75
Rīga, LV-1011
Latvia

To arrange a visit, please contact us in advance.

Before Contacting Us

You may find answers to common questions in our FAQ section, including information about:

• products;
• shipping;
• returns;
• warranties;
• payments.

Order Issues

If you receive damaged, defective or incorrect items, please contact us as soon as possible and include:

• your order number;
• a description of the issue;
• photographs where applicable.

We will work to resolve the matter as quickly as possible.

Business and Institutional Enquiries

For municipalities, organisations, distributors and corporate customers, please contact us directly at info@bugout.eu for assistance with larger orders and project-specific requirements.